Delivery times depend on the destination, supplier warehouse and freight service. After dispatch, metropolitan deliveries in NSW, VIC, QLD and SA typically take 1–3 business days; regional and other interstate deliveries may take around 3–7 business days. These are estimates, not guaranteed delivery dates.

In-stock equipment is generally dispatched within 1–2 business days after full payment is received. Warehouse transfers, special-order equipment and supplier delays can take longer. We confirm stock availability and any relevant lead time in your quotation.

Yes. Contact us with a competitor's current advertised price for the same model, including delivery to your location. We aim to match or beat eligible offers where possible, subject to stock availability and our price-match terms and conditions.

Warehouse collection may be available for certain products, subject to supplier approval and local stock. We do not operate a public showroom. Please send us the product model number and your location so we can confirm collection options.

Contact Stellar Catering Equipment by phone or email with your model number, proof of purchase and a description of the issue. We can help lodge a warranty or service request with the relevant manufacturer or supplier. Manufacturer warranty terms apply.

Most deliveries take place during standard business hours, Monday to Friday. Exact arrival times are generally not guaranteed. Please let us know when requesting a quote if your site has restricted access, a loading dock or special delivery requirements.

Add the equipment you need to your quote enquiry and submit your details. We check stock availability, discounts and freight, then email a formal quotation. Once you accept the quote, we issue an invoice. Payment is by bank transfer (EFT), and full payment is required before dispatch unless an approved finance arrangement applies.

Manufacturer warranty conditions vary by product. Claims may be excluded for misuse, inadequate cleaning or maintenance, unauthorised modifications, physical damage or operation outside the manufacturer's specified conditions. Please refer to the equipment manual and applicable manufacturer warranty terms.

Standard freight is generally kerbside or loading-dock delivery. If you need unpacking, placement, restricted-access delivery or other specialised handling, let us know before accepting your quotation. We can check availability and quote any additional charges.

We can assist with product questions, manufacturer warranty enquiries and coordinating with relevant suppliers or service providers. Installation, servicing and on-site support depend on the equipment, location and applicable service arrangements.