Shipping policy

Stellar Catering Equipment Shipping  and order Policy

Order process:

Ordering from us is quick and straightforward. Simply browse our range of products and add the items you’re interested in to your quote basket. Once you submit your details, we’ll send you a formal quotation that includes: Delivery costs (based on your location), Any available discounts & Stock availability. 

If you're happy with the quote, you can accept it online and we’ll issue an invoice for payment.

Delivery time:

Delivery times may vary depending on which state the item is being shipped from. Most of our suppliers are located on the East coast of Australia so delivery times to rural area and Wa can take up to 5-10 business days.

Delivery times to metro NSW, Vic, Sa and Qld will be roughly 2-4 business once your order is shipped. We cannot guarantee the exact delivery time as we cannot factor in any delays due to weather or warehousing issues.

Our deliveries are standard kerbside drop-off which means the items will not be unpacked or brought inside the premises unless quoted prior to the delivery has been made.

Our delivery times are on standard business hours 9am - 5pm local time, Monday to Friday.

We can offer specialised deliveries in Sydney and surrounding suburbs which will include unpacking and delivery in to the premises. This delivery is usually quoted for large items such as fridges and ovens. The delivery quote would not include any steps, only flat entrance deliveries. 

Order tracking:

Once your order is shipped, a tracking number will be added to your order which will be sent to you as a email notification. 

Missed delivery:

If you missed a delivery, the item may be left in a safe place depending on the delivery location and courier which is doing the delivery. If a redelivery needs to be booked in, an additional cost may occur. We advise keeping track of the delivery with the information sent once your order has been updated with a tracking number.

Damaged items on delivery:

If your delivery arrives damaged, please send us a photo of the damage including the packaging within 24 hours. Once we receive the photos, we will start a replacement process right away with our supplier.

Items being assembled:

Some items may need assembling once they have been delivered such as legs on a cooktop or shelves in a fridge.