Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Returns will only be accepted for items which were incorrectly shipped by us.

All other return requests such as change of mind will need to be sent to us by email. Due to most of our items being sent directly from our suppliers warehouses, a minimum 20% restocking fee may incur depending on our suppliers return policy.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Due to most of our items being shipped directly from our suppliers, some returns may incur a restocking fee which will be advised upon request of return. A minimum restocking fee for change of mind will be 20%.

To start a return, you can contact us at stellarcateringequipment@gmail.com. Please note that the return address will be advised once we have the return request.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at stellarcateringequipment@gmail.com.

Damages and issues
Please inspect your order upon receiving the delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please send images of damages to stellarcateringequipment@gmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

We do not accept return for change of mind.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at stellarcateringequipment@gmail.com.