Delivery times to metropolitan areas in NSW, VIC, QLD, and SA typically range from 1 to 3 business days after the item has been shipped. For other states and areas outside metropolitan regions, delivery usually takes around 3 to 7 business days.

All Orders are usually dispatched within 1-2 business days if the ordered item is in stock. If one of the items which you have ordered is out of stock, we will notify you with an eta of when the item will be back in stock.

Yes, we do offer price matching. However, we only price match if our competitor has the item in stock and their website displays the correct Recommended Retail Price (RRP) alongside the discounted price. Please note, we reserve the right to decline price matching if the product is used or priced below our cost price.

We do accept pick-up if the item is in stock in the same state as the buyer, and if our supplier permits pick-up from their warehouse. Please email us the product model number along with your location, and we will confirm the availability of pick-up in your state.

You can reach us either by email or phone, and we will be happy to assist you in initiating a service or warranty request with our supplier. Alternatively, warranty details are typically found in the user manual of the purchased item.

We accept VISA, Mastercard, Bank deposit, American Express, Paypal and SilverChef (Equipment finance). A surcharge of 1.8% is applicable to all card payments.

Unfortunately we cannot give an exact time for deliveries. All deliveries will be usually done within standard business hours (9am-5pm) Monday – Friday.

Once you have placed your order online, we will contact you within 24 hours to confirm stock availability and a shipping price. Once you have accepted the quote, we will send you an invoice with all our payment options. SilverChef Rent-Try-Buy orders are processed through SilverChef and requires a bond payment to SilverChef and rental documents signed before we can dispatch the order.

Warranty typically becomes void under conditions such as misuse, irregular cleaning, operation in an incorrect environment as specified in the user manual, or if the item has been modified or damaged while in your possession. We advise reviewing the user manual accompanying the item for a comprehensive understanding of all warranty terms and conditions.

Every business has distinct needs, and shipping large or specialised commercial kitchen equipment can sometimes require extra care. That's why we offer tailored shipping for our customers. After you place an order, our team will contact you within 24 hours to discuss any specific requirements, ensuring your equipment arrives safely and on time. Whether you need expedited delivery or have particular location constraints, we'll work with you to provide a seamless and reliable shipping experience.

At Stellar, we're committed to supporting you long after your purchase. Our team can assist with any questions about your equipment, from setup guidance to operational tips. Additionally, we work closely with trusted brands to ensure that you have access to service and maintenance options when needed. If you encounter any issues, reach out to us — we're here to help ensure your equipment continues to perform at its best.